Integrating online and offline
Online and offline relationships aren’t an “either/or”, they work together to complement each other, with the end goal being to turn clients into long-term partners. When looking to integrate this into your business, it’s a good starting point to take a look at your client journey. How often do you get in touch with them? Is it only when there’s a problem or an event has happened? Or do you check in with them routinely?
To incorporate both online and offline tactics, it is worth considering regular email updates, tangible communication in the form of a promo item/gift, or taking the time to attend both local and regional events to maintain and create industry relationships.
It is this varied approach that will ensure communication never gets stale and that you are giving your network the attention it needs and deserves.
It’s also worth remembering that your internal network is just as important. After all, your staff have also had a difficult year, with plenty of change, uncertainty and a variable workload. But have you asked your employees how they are feeling?
Staff turnover has a big impact on your business, so take the time to check in on your staff’s well-being and look into understanding where they may need more help or support.
No contact left behind
The criteria for building and maintaining business relationships may seem obvious, yet it’s something that many people take for granted. Keeping up levels of communication and being consistent can be difficult during busy periods, but it’s important to remain trustworthy and reliable in the eyes of the client. It’s important to show support for colleagues and associates remain positive when speaking to clients and keep in line with company guidelines when addressing business contacts.
We are in a time of huge change and need to work a bit harder to maintain our relationships, but with the help of online and offline techniques, it is now easier than ever to keep in touch with your network. A business’s success comes down to its contacts and relationships, which can make or break its future, so as we head full speed into 2023, embrace and nurture this new way of communicating and make sure that no relationship is left behind.