About Whitespace
Founded in 2016, Whitespace is a team of engineers, researchers, and designers based in Belfast. We lead the creation of smarter, safer AI solutions for regulated industries. As AI presents transformative opportunities, many organisations struggle to harness its full potential. Whitespace helps bridge that gap. Our clients include UK defence and private sector companies, trusting us to deliver responsible, cutting-edge AI tailored to complex challenges.
Role Summary
We are seeking a Product Delivery Lead to support the ongoing growth and evolution of our recently launched AI-powered product. As we expand into new deployment environments and continuously enhance our feature set, this role will be pivotal in capturing detailed user requirements and translating them into actionable inputs for our design and engineering teams.
You will work with users, business stakeholders, and technical teams, ensuring that every product improvement is grounded in a deep understanding of user needs and data. Your focus will span from feature-level precision to strategic alignment across research insights, stakeholder feedback, and product roadmap planning.
Duties & Responsibilities
Feature Discovery & Requirements Gathering:
- Act as the primary interface between end users and the engineering and design teams.
- Capture, structure, and refine user needs into clear, detailed product requirements and feature specifications.
- Conduct feature-level analysis using user feedback, system data, and edge case exploration to ensure clarity and precision.
Product Roadmap & Research Integration:
- Own and maintain the short-to-medium term product roadmap in collaboration with the head of engineering and the head of design.
- Review and synthesise internal research, customer insights, and competitive intelligence to inform product priorities.
- Ensure feature development is tied directly to user needs, deployment challenges, and long-term product strategy.
Stakeholder Management:
- Collaborate with customer-facing teams (e.g. customer success, sales) to ensure user feedback loops are active and structured.
- Manage internal stakeholder expectations by clearly communicating trade-offs, timelines, and rationale behind product decisions.
- Help balance commercial, user experience, and technical considerations in roadmap and delivery decisions.
Project Delivery Oversight:
- Support day-to-day coordination between engineering and commercial to ensure smooth delivery of enhancements and iterations.
- Track development progress, assist with scope management, and help unblock teams where needed.
- Ensure product changes are documented and communicated to relevant teams (e.g., support, implementation, sales).
Customer Engagement:
- Engage with end users during deployments to gather input on usability, performance, and unmet needs.
- Feed insights from new environments and user groups into the roadmap and feature backlog.
- Help ensure deployments are successful by aligning product configuration and enhancements to client needs.
Requirements
Experience
- 4+ years in a product delivery, product owner, or business analyst role, ideally within a startup or scale-up context.
- Demonstrated experience translating user input into clear product requirements.
- Familiarity with post-launch product extension, including new feature development and expansion to new customer segments or environments.
- Experience working closely with engineering teams, and an understanding of product development workflows (agile, sprint planning, etc.).
- Background working with complex or data-rich products preferred.
Skills & Abilities
- Analytical Precision: Strong capability in breaking down ambiguous needs into structured, detailed product requirements.
- Technical Fluency: Comfortable engaging with engineering teams and understanding technical constraints and trade-offs.
- User-Centred Mindset: Deep appreciation for user experience, and ability to synthesise user data and qualitative input into design decisions.
- Communication & Facilitation: Excellent written and verbal communication skills, with the ability to convey decisions, rationale, and updates to a range of stakeholders.
- Project Delivery Awareness: Understanding of delivery processes, team roles, and how to keep cross-functional teams aligned and efficient.
